FAQs

HOW TO BOOK

What is the Hotline number? 0844 453 9077


When is the Hotline open?

Monday                                 09:15 – 20:00

Tuesday – Friday                 09:00 – 20:00

Saturday – Sunday              10:00 – 16:00

Where is the Official Box Office? The Official Box Office can be found at the TT Grandstand on Glencrutchery Road, Douglas

What are the Official Box Office Opening Hours?

Practice Days    25th – 31st May (inclusive)           12:00 – 20:00
Race Days          1st, 3rd, 5th and 7th June  09:00 – 20:00
Non-Race Days     2nd, 4th and 6th June    12:00 – 17:00


Can I buy a ticket on the day? 
You can purchase tickets right up until the start of an event by visiting iomttraces.com or by calling the Hotline 0844 453 9077. Alternatively you can visit the Official Box Office at the Grandstand on Glencrutchery Road.    

How can I pay for my ticket? Online purchases can be paid for via credit or debit card. Tickets purchased at the Official Box Office can be paid for by debit or credit card, or cash. Tickets are subject to a 2% service fee. 

Can I book a ticket for someone else or as a gift? Yes

How many tickets can I book at once? There is no restriction on ticket purchases

Do children need a ticket for an Official Grandstand? Yes, children who need their own seat will need a ticket for access to an Official Grandstand

What is the minimum age for the VIP Hospitality Suite events? An age limit of 16 applies to the VIP Hospitality Suite events  


YOUR TICKET

When will I receive my Official Grandstand ticket? You will receive an e-ticket which will be sent to the email address that you have provided once payment has been made

When will I receive my Official VIP Experience ticket? You will receive an e-ticket which will be sent to the email address that you have provided once payment has been made

When will I receive my Official VIP Hospitality Experience Pack? You will receive an email confirmation for your order once payment has been made. Official VIP Hospitality Experience packs for TT 2019 will be posted out in February 2019. Official VIP Hospitality Experience packs for Classic TT 2019 will be posted out in May 2019

What happens if my posted tickets don’t arrive in time? You will need to contact us at iomttraces@gov.im or via the Hotline on 0844 453 9077.

Are the Official Grandstands wheelchair accessible? Disabled seating is only available at the Main Official Grandstand, subject to availability

Is the VIP Hospitality Suite wheelchair accessible? Yes


ON-SITE FACILITIES

Are there any cash points at the Official Grandstand sites? No, there are not currently any cash points at any of the Official Grandstands locations

What facilities are at the Official Grandstand sites? 
At the Main TT Grandstand and Noble’s Park Grandstands, both adjacent to Glencrutchery Road, you have access to a wide variety of food and drink, merchandise opportunities, toilets, parking and live race commentary. You can also access the paddock and see the riders!  

At the Ginger Hall Official Grandstand you have access to the Ginger Hall Pub, which serves food and drink, parking and live race commentary

At the Creg ny Baa Official Grandstand, you will have access to the famous Creg ny Baa pub, which serves food and drink, parking and live race commentary


Once I go into an Official Grandstand, can I leave and return later in the day? Yes, however you will need your ticket for re-entry, so please look after it!

Where can I park? 
At the Main TT Grandstand and Noble’s Park Grandstand, parking is available within Noble’s Park - follow the event signage

At the Ginger Hall and Creg ny Baa Grandstands, please follow the event signage

VIP Hospitality Experience ticket holders will receive a parking pass allowing access to the dedicated VIP Car Park as part of their VIP Hospitality Experience Pack

Disabled Parking? A limited number of disabled car parking spaces are available. Please see a steward upon your arrival and you will be advised accordingly


HOW TO GET TO THE LOCATION 

Public Transport

The VIP Hospitality Suite and all Official Grandstands can all be accessed by bus - please see Bus Vannin’s website for more info - https://www.gov.im/categories/travel-traffic-and-motoring/bus-and-rail/

There are also a number of taxi companies on the Isle of Man which can provide travel to all Official locations

Where can I park overnight? Overnight parking is not permitted at any of the Official locations 

What time do the Official Grandstands open?

For practice days all Official Grandstands are open from 17:00 to 21:30

For race days all Official Grandstands are open from 09:00 to 21:30


What time does the VIP Hospitality Suite open?

Please see individual tickets for opening time for the event you have chosen.


DELAYS, POSTPONEMENTS AND CANCELLATIONS

Official Grandstand Tickets – Practice Dates

If racing takes place on the date specified on the ticket – no refund is available

If racing is cancelled on the date specified on the ticket – a refund or exchange (subject to availability) can be made by visiting the Official Box Office located at the Grandstand, Glencrutchery Road or by calling the Hotline within 5 days from the original event date.      

Official Grandstand Tickets - Race Dates

If racing takes place on the date specified on the ticket – no refund is available

If racing is cancelled on the date specified on the ticket, the ticket is valid for the following day subject to race scheduling.

Where this is not possible, a refund or exchange (subject to availability) can be made by visiting the Official Box Office located at the Grandstand, Glencrutchery Road or by calling the Hotline with 5 days from the original event date.      

Official Experience Tickets – Race Day VIP Hospitality

Bookings are made for VIP Hospitality on a particular day, irrespective of whether racing is postponed, delayed or cancelled. A full day’s hospitality will be provided on the specified ticket date. 

Official Experience Tickets

Tickets cannot be exchanged or refunded after purchase unless the performance is cancelled or rescheduled or where there is a material change (making the event materially different to the event that the ticket purchaser could responsibly expect) to the event. 

Tickets purchased as part of a package

If you purchased your tickets from one of our Official Travel Partners you will need to contact them directly should you need to arrange a refund. Exchanges can be made at the Official Box Office where applicable above, subject to availability.    

All refunds to be requested within 5 days of the specified ticket date


OTHER

Are the Official Grandstands covered? No

Will there be security at the Official Grandstands? Yes, there will be stewards in attendance. You should report any issues to the stewards in the first instance.

Where does my VIP Hospitality Experience ticket entitle me to go? Your VIP Hospitality Ticket allows you entry to the VIP Hospitality Suite and to the exclusive VIP Grandstand located within the grounds of the VIP Suite. 

Platinum VIP Hospitality Tickets also allow access to a variety of exclusive areas including the Startline, the Grid, the Winner’s Enclosure and the Post-Race Press Conference

Once I go into the VIP Hospitality Unit, can I leave and return later in the day? Yes you can, however you will need to present your pass upon re-entry

What items are not allowed in the Official Grandstands? The following items are not permitted in any of the Official Grandstands:

- Glass bottles
- Alcohol
- Animals (except Guide Dogs)
- Drones or Remote Controlled Aircraft
- Lasers
- Fireworks/Pyrotechnics

What items are not allowed in the VIP Hospitality Suite? Guests are not permitted to bring their own food or drink into the Suite. No animals are permitted except for Guide Dogs


PHOTOGRAPHY AND FILMING

Can I take photos or film whilst in an Official Grandstand? Yes, provided it is for personal use only and not for commercial purposes

Can I take photos or film whilst in the VIP Hospitality Suite? Yes, provided it is for personal use only and not for commercial purposes

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The TT Mountain Course
  • Length 37.73 MI
  • Turns 264
  • Lap record time 16:42.778
  • Lap record speed 135.452mph