TICKET FAQs

TICKET PURCHASING

• Tickets can be purchased online by visiting www.eticketing.co.uk/iomttraces. This is the easiest and fastest way to make a booking.

• On event, tickets can be purchased from the TT Box Office located at the TT Grandstand.

• For all other enquiries, including any large bookings, please email tickets@iomttraces.com

WHERE IS THE TT BOX OFFICE?

• The Official Box Office can be found at the TT Grandstand on Glencrutchery Road, Douglas, IM2 6DA.
  • What 3 Words: ///digests.recovered.skewed

WHEN IS THE TT BOX OFFICE OPEN?

• The TT Box Office will be open for the duration of the Isle of Man TT Races.

• Online purchases can be made here and assistance is available from tickets@iomttraces.com

ARE TICKETS AVAILABLE ON THE DAY?

• You can purchase tickets right up until the start of an event, subject to availability, by visiting our ticket website.

• Alternatively you can visit the Official Box Office at the TT Grandstand on Glencrutchery Road on event.

• Race days are particularly popular and regularly sell out, therefore pre-purchase is recommended.

HOW CAN I PAY FOR MY TICKET?

• Online purchases can be paid for via credit or debit card.

• Tickets purchased at the Official Box Office can be paid for by debit and credit cards, or cash.

• Online purchases are advised so that any refunds required in the event of rain or other cancellations can be processed automatically.

CAN I PURCHASE A TICKET AS A GIFT?

• Yes. The ticket show the name on the account, rather than the name of the person who will actually use the ticket, but this isn’t an issue.
  • The important part of the ticket is the unique QR code.

IS THERE A LIMIT ON THE NUMBER OF TICKETS I CAN PURCHASE?

• There is no limit on ticket purchases, however if you are looking to make a large purchase, please email tickets@iomttraces.com

DO CHILDREN NEED A TICKET?

• Yes, children who need their own seat will need a ticket for access to an Official Grandstand.

WHAT IS THE MINIMUM AGE FOR A TT GRANDSTAND TICKET?

• There is no minimum age, however, children under the age of 16 must be accompanied by an adult.

WHAT IS THE MINIMUM AGE FOR TT MERCURY CLUB EVENTS?

• Guests attending a Race Day daytime VIP Hospitality event must be aged 16 or over.

• Guests aged under 18 must be accompanied by an adult.

• For all other events please see the individual ticket description for any age restrictions.

YOUR TICKET

WHEN WILL I RECEIVE MY TICKET?

• If you have purchased a Grandstand ticket you will receive an e-ticket to your email address immediately after purchase.

• If you have purchased a Hospitality ticket, you will receive a confirmation email immediately after purchase, with the physical ticket being sent during April 2024.

WHAT HAPPENS IF MY HOSPITALITY TICKETS DO NOT ARRIVE BEFORE I TRAVEL TO THE ISLE OF MAN?

• You will need to contact us at tickets@iomttraces.com. We will be able to make tickets available for collection or deliver to your accommodation on the Isle of Man.

ARE THE GRANDSTANDS WHEELCHAIR ACCESSIBLE?

• There is a lift which services the seats of the Main TT Grandstand. Wheelchair accessible seating is only available on the Main TT Grandstand, subject to availability.
  • Please book by emailing tickets@iomttraces.com

• If you have limited mobility, it is recommended to book seats for the front row of the Main Grandstand or Noble's Park Grandstand as the access is to the front.

• For the Fan Park Grandstand, the least amount of steps is to the rear of the Grandstand. 

IS THE TT MERCURY CLUB WHEELCHAIR ACCESSIBLE?

• Yes, the main club area is accessible.

• The Grandstand in the grounds of the hospitality suite is not wheelchair accessible.

• However, a wheelchair seat in the Main Grandstand can be reserved for you upon request – please email tickets@iomttraces.com to arrange.

I CAN NO LONGER ATTEND. CAN TICKETS BE RETURNED?

• We’re sorry, but we’re unable to offer refunds or exchanges for tickets unless the event is cancelled.

WHERE DO I FIND CONFIRMATION OF MY BOOKING?

• You should have received a confirmation email at the time of booking (please check your junk mail if it’s not in your main inbox).

• Alternatively, you can see a breakdown of your purchases in your ticket account by signing in here and under ‘My Account’ choose ‘Account History’.

ON-SITE FACILITIES

ARE THERE CASH POINTS ON SITE?

• No, there are currently no cash points at any of the Official Grandstands locations, the nearest cashpoint is approximately 1km away. Postcode is IM2 4RE.
  • Using What3Words, the location is ///bookshelf.cramping.email

•  Alternatively, there is a petrol station at the top of Bray Hill, approximately 700m south of the TT Grandstand.
  • What3Words location is ///belts.pools.pure

WHAT FACILITIES ARE ON SITE?

• Official Grandstands offer WiFi, food and drink, toilets and live race commentary.

• The Main Grandstand is serviced by 2 large TV screens showing live coverage.

• The TT Fan Park is available within walking distance of all Grandstands and has food, drink and live screen coverage.

WHERE CAN I PARK?

• Parking is not available on-site at TT Grandstand for cars or larger vehicles.

• Cars and other vehicles will need to be parked in the surrounding areas.
  • Any official parking locations will be publicised at www.iomttraces.com

• Motorcycles will be able to park at the TT Grandstand and should follow the direction signage.

• Mercury Club and Legends Club ticket holders will receive a parking pass allowing access to the dedicated VIP Car Park as part of their ticket pack.

• Access to the motorcycle/VIP parking will be from St Ninian’s Road, What3Words ///fled.glad.herds

WHERE ARE THE DISABLED PARKING SPACES?

• A limited number of disabled car parking spaces are available. Please see a steward upon your arrival and you will be advised accordingly.
  • Only Blue Badge holders will be permitted to use these spaces.

HOW TO GET TO THE TT GRANDSTAND

PUBLIC TRANSPORT

• The VIP Hospitality Suite and Official Grandstands can all be accessed by bus service number 3 - please see Bus Vannin website for more info and access to their Journey Planner - www.iombusandrail.im
  • There are various other bus routes which have stops within a 10 minute walk of the Grandstand.

• There are also a number of taxi companies on the Isle of Man which can provide travel to all Official Grandstand locations.

CAN I PARK OVERNIGHT?

• Overnight parking is not permitted at any of the Official Grandstand locations or at the VIP Suite.

WHAT TIME DO THE GRANDSTANDS OPEN?

• Grandstands will open 1 hour before the scheduled race times for that day and they will close shortly after the end of the race or qualifying session.
  • Please check the details on your ticket.

WHAT TIME DOES THE TT MERCURY AND LEGENDS CLUB OPEN?

• For Race Day Hospitality events, the Hospitality Suite will open at 09:00 and will close at 17:00.
  • For other events, please see the details specified on the ticket.

OTHER

ARE THE GRANDSTANDS COVERED?

• No.

PROHIBITED ITEMS IN GRANDSTANDS

The following items are not permitted in any of the Official Grandstands or VIP Hospitality Suite:

• • Animals or pets, with the exception of service dogs
  • Bags over 20 litre capacity
  • Glass bottles and glass containers
  • Restricted and illegal substances
  • Offensive weapons
  • Items that are deemed dangerous, offensive or unsuitable
  • Drones or remote-controlled aircraft
  • Step ladders or any similar item which may obstruct another attendees’ view
  • Lasers
  • Fireworks / pyrotechnics
  • Any items which might be subject to ambush marketing
  • Smoke canisters
  • Powered scooters (excluding disability scooters) / hover boards
  • Electric cycles
  • Sun parasols (excluding umbrellas)
  • Alcohol
  • Food and drink purchased outside the venue (VIP Hospitality Suite only)

CAN I TAKE PHOTOS AND FILM FROM THE GRANDSTANDS OR TT MERCURY CLUB?

• Yes, provided it is for personal use only and not for commercial purposes.