FAQs

HOW TO BOOK

ONLINE

Purchasing online by visiting www.eticketing.co.uk/iomttraces is the easiest and fastest way to make a booking - tickets will be emailed to you instantly!

For Sales enquires only please contact the Hotline: 0844 847 2518

For all other enquiries including refunds please contact Customer Services

Email queries can be sent to iomttraces@gov.im

WHEN IS THE HOTLINE OPEN?

The ticket Hotline is open year round at the following times:

Monday - Friday 09:00 to17:00
Saturday, Sunday & Bank Holidays 10:00 to 16:00

WHERE IS THE TT BOX OFFICE?

The Official Box Office can be found at the TT Grandstand on Glencrutchery Road, Douglas, IM2 6DA

WHEN IS THE TT BOX OFFICE OPEN?

CLASSIC TT RACES
Qualifying Week    Monday 15:00 - 20:00
Qualifying Week  Tuesday 15:00 - 20:00
Qualifying Week  Wednesday    15:00 - 20:00
Qualifying Week  Thursday 15:00 - 20:00
Qualifying Week  Friday 10:00 - 20:00
Race Week Saturday 09:00 - 18:00
Race Week Sunday 12:00 - 14:00
Race Week Monday 09:00 - 18:00
Race Week Tuesday 10:00 - 14:00 (in the event of postponement)   

TT RACES
Qualifying Week  Saturday 12:00 - 20:00
Qualifying Week  Sunday 12:00 - 20:00
Qualifying Week  Monday 12:00 - 20:00
Qualifying Week  Tuesday 12:00 - 20:00
Qualifying Week  Wednesday 12:00 - 20:00
Qualifying Week  Thursday 12:00 - 20:00
Qualifying Week  Friday 12:00 - 20:00
Race Week Saturday 09:00 - 20:00
Race Week Sunday 12:00 - 17:00
Race Week Monday 09:00 - 20:00
Race Week Tuesday 12:00 - 17:00
Race Week Wednesday 09:00 - 20:00
Race Week Thursday 12:00 - 17:00
Race Week Friday 09:00 - 20:00
Race Week Saturday 10:00 - 14:00 (in the event of postponement)

ARE TICKETS AVAILABLE ON THE DAY?

You can purchase tickets right up until the start of an event, subject to availability, by visiting www.iomttraces.com or by calling the Hotline 0844 847 2518. Alternatively you can visit the Official Box Office at the TT Grandstand on Glencrutchery Road.

HOW CAN I PAY FOR MY TICKET?

Online purchases can be paid for via credit or debit card. Tickets purchased at the Official Box Office can be paid for by debit or credit card, or cash. Tickets are subject to VAT at 20%.

CAN I PURCHASE A TICKET AS A GIFT?

Yes

IS THERE A LIMIT ON THE NUMBER OF TICKETS I CAN PURCHASE?

30 maximum Grandstand tickets. Hospitality purchases are unlimited

DO CHILDREN NEED A TICKET?

Yes, children who need their own seat will need a ticket for access to an Official Grandstand

WHAT IS THE MINIMUM AGE FOR TT MERCURY CLUB EVENTS?

Guests attending a Race Day daytime VIP Hospitality event must be aged 16 or over. Guests aged under 18 must be accompanied by an adult. For all other events please see the individual ticket description for any age restrictions.

YOUR TICKET

WHEN WILL I RECEIVE MY TICKET?

You will receive an instant e-ticket which will be sent to the email address that you have provided once payment has been made.

WHEN WILL I RECEIVE MY HOSPITALITY TICKET?

You will receive an email confirmation for your order once payment has been made. Official VIP Hospitality Experience packs will be posted out approximately three weeks prior to the event date.  

WHAT HAPPENS IF MY TICKETS DON'T ARRIVE IN TIME?

You will need to contact us at iomttraces@gov.im or by calling 01624 687087

ARE THE GRANDSTANDS WHEELCHAIR ACCESSIBLE?

Disabled seating is only available at the Main TT Grandstand, subject to availability. Please book by emailing iomttraces@gov.im

IS THE TT MERCURY CLUB WHEELCHAIR ACCESSIBLE?

Yes.

ON-SITE FACILITIES

ARE THERE CASH POINTS ON SITE?

No, there are currently no cash points at any of the Official Grandstands locations, the nearest cashpoint is approximately 1km away.

WHAT FACILITIES ARE ON SITE?

Official Grandstands offer WiFi, food and drink, toilets, parking and live race commentary.

WHERE CAN I PARK?

Please follow the signage provided and follow instructions of stewards.

VIP Hospitality Experience ticket holders will receive a parking pass allowing access to the dedicated VIP Car Park as part of their VIP Hospitality Experience Pack 

WHERE IS DISABLED PARKING?

A limited number of disabled car parking spaces are available. Please see a steward upon your arrival and you will be advised accordingly

HOW TO GET TO THE TT GRANDSTAND

PUBLIC TRANSPORT

The VIP Hospitality Suite and Official Grandstands can all be accessed by bus - please see Bus Vannin’s website for more info – www.bus.im

There are also a number of taxi companies on the Isle of Man which can provide travel to all Official Grandstand locations

CAN I PARK OVERNIGHT?

Overnight parking is not permitted at any of the Official Grandstand locations or at the VIP Suite

WHAT TIME DO THE GRANDSTANDS OPEN?

For Qualifying days Official Grandstands are open from 17:00 to 21:30, or until the roads open, whichever is earliest. On race days Official Grandstands are open from 09:00 to 21:30, or until the roads open, whichever is earliest.

WHAT TIME DOES THE TT MERCURY CLUB OPEN?

For Race Day Hospitality events, the VIP Hospitality Suite will open at 09:00 and will close at 17:00. For other events, please see the details specified on the ticket.

OTHER

ARE THE GRANDSTANDS COVERED?

No

PROHIBITED ITEMS IN GRANDSTANDS

The following items are not permitted in any of the Official Grandstands or VIP Hospitality Suite:

- Glass bottles
- Alcohol
- Animals (except Guide Dogs)
- Drones or Remote Controlled Aircraft
- Lasers
- Fireworks/Pyrotechnics

PROHIBITED ITEMS IN TT MERCURY CLUB

Guests are not permitted to bring their own food or drink into the Suite.

PHOTOGRAPHY & FILMING

CAN I TAKE PHOTOS AND FILM FROM THE GRANDSTANDS OR TT MERCURY CLUB?

Yes, provided it is for personal use only and not for commercial purposes

GET IN TOUCH

CONTACT US

PARTNERS

Monster Energy RST HONDA MOTORCYCLES Arai Bennetts DUNLOP Milwaukee
Honda Motul Bremont SURE RL360 3WHEELING MEDIA