Ticketing T&C's

TERMS & CONDITIONS (T&Cs)

OFFICIAL VIP HOSPITALITY EXPERIENCES: This ticket is for VIP hospitality in the Official VIP Hospitality Suite (“the Suite”)

PROPRIETORIAL RIGHTS: This ticket is and remains at all times the property of the Isle of Man Department for Enterprise ( “the DfE”) The ticket holder shall not: (a) use, offer or apply the ticket as a prize or competition or for any other promotional, or commercial purpose without the express permission of the DfE; or (b) sell, resell, donate, transfer or in any way dispose of the ticket to any person/entity via any media (including without limitation on the internet) for the purpose of commercial gain or otherwise

OPENING HOURS: The Suite will open and close in accordance with the times stipulated in the VIP Information Booklet. Ticket holders are permitted to leave the Suite and return at any time before the closing time of the suite. The ticket holder’s VIP Pass will be required for re-entry

VIP HOSPITALITY SUITE LOCATION: is means the fenced garden area surrounding the Suite and inside the Suite itself. For the avoidance of doubt the expression “Suite” in these terms and conditions includes the hospitality suite location unless otherwise stated. 

DRESS CODE: The dress code for the Suite is strictly smart casual. Anyone considered by the DfE or its contractors to be dressed in breach of the dress code will be denied access or removed from the Suite.

CATERING: Where catering is provided, ticket holders must advise of any special dietary requirements and our caterers will use reasonable endeavours to meet those requests. As the service provided is for full refreshments and meals our caterer has the sole rights for the provision of food and liquor within the Suite and therefore no items of this nature may be brought into the Suite. Please note that the complimentary bar consists of beer, wine, spirits and soft drinks. Wherever possible, dietary requirements will be met subject to at least 72 hours’ notice being provided to customer services.

LICENSING: For VIP Hospitality and Platinum VIP Hospitality Ticket Holders, the complimentary bar will open at 11.30am and close at 4.45pm.  For all other events, a Pay Bar will be in operation. The Licensee will be on the premises at all times and the Licensee has the right to refuse service, without reason.

PETS: No animals, except guide dogs, are admitted to any part of the Suite, including the car park. Anyone arriving with an animal will be turned away.  

SMOKING: The Suite, is a non-smoking area.

CONDUCT: Reasonable behaviour is required at all times. The use of abusive or dangerous behaviour or any behaviour likely to cause offence will be considered a breach of the Terms and Conditions and may result in ejection from the Suite. No refund or compensation will be payable to the ticket holder in such circumstances.

ADVERTISING: You may not affix or display or permit to be affixed or displayed anything whatsoever inside or outside the Suite this includes any sponsorship, promotional or marketing materials.  The ticket holder shall not offer or distribute within or around the Suite any consumer article or commercial product or service or any leaflet relating thereto.

PHOTOGRAPHY: The use of photographic equipment is allowed for private domestic purposes only.  All other recording and transmission is prohibited including (without limitation) recording of any data information or results of or relating to the event and any participant. As a condition of entry to the event you assign (by way of a present assignment of future copyright) the copyright in any photographs or recordings you make at the event to the DfE.

TRADING: No trading without consent from the DfE is permitted within the Suite or any official car park.

REVISIONS: Whilst every effort will be made to present the packages as described, the DfE reserve the right to alter where necessary the details of the packages whilst maintaining the value of any packages so affected. The DfE reserve the right to withdraw this hospitality offer from sale at any time. The DfE reserves the right to alter or add to the Terms and Conditions at any time and with immediate effect. 

REFUND POLICY

PLEASE NOTE: All refunds to be requested within 7 days of the specified ticket date

Official Experience Tickets – Race Day VIP Hospitality:

Bookings are made for VIP Hospitality on a particular day, irrespective of whether racing is postponed, delayed or cancelled. A full day’s hospitality will be provided on the specified ticket date. 

Should the conclusion of races exceed 5pm when the Suite closes, guests will be permitted to watch the duration of the race from the VIP Grandstand however the bar will close at the usual time of 4.45pm, and the Suite will close at 5pm promptly to allow for preparation of any evening entertainment.

Official Experience Tickets

Tickets cannot be exchanged or refunded after purchase unless the performance is cancelled or rescheduled or where there is a material change (making the event materially different to the event that the ticket purchaser could responsibly expect) to the event. 

Tickets purchased as part of a package

If you purchased your tickets from one of our Official Travel Partners you will need to contact them directly should you need to arrange a refund, if a refund is available. Tickets cannot be exchanged for another event.   

MOTORSPORT REGULATIONS: WARNING MOTORSPORT CAN BE DANGEROUS

Despite the DfE taking all reasonable precautions, unavoidable accidents can happen.  In respect of this, you and all other patrons are present at your own risk.

Rights to refuse admission are reserved. You shall not do or permit anything to be done, which may be or become a nuisance or annoyance to the DfE, its authorised agents, other patrons or members of the public. In the interests of public safety the DfE reserves the right to request you to leave the Suite at any time for safety reasons or immediately after the event.  No admission or re-admission is permitted after the end of the event. 

Neither the DfE or its agents shall be liable for any injury or accident whatsoever to the patron or his guest nor for any loss or damage to, or theft of property however such injury, loss or damage may be caused (whether by the negligence of the DfE or its employees or otherwise), provided always that this exclusion of liability shall not apply in respect of death or personal injury caused by the negligence of the DfE or its agents or for which it is legally responsible.

The DFE reserve the right to alter or add to the terms and conditions at any time and with immediate effect.

OFFICIAL GRANDSTANDS - refers to the Main TT Grandstand, the Noble’s Park Grandstand and/or the Creg ny Baa Grandstand that is specified on the Ticket

The entire ticket, showing the QR Code, is required to gain admission to the Official TT Grandstand. Printed receipts are not acceptable. The ticket holder must ensure the ticket is kept safe and in a good condition as a duplicate ticket will not be issued if it is lost or stolen and a defaced or illegible ticket may become invalidated. Tickets can be presented via electronic method (mobile phone, tablet etc) or printed hard copy.

The ticket holder shall not bring into any Official TT Grandstand, or use or display at or around any Official TT Grandstand location, any sponsorship, promotional or marketing materials.  The ticket holder shall not offer or distribute within or around the venue any consumer article or commercial product or service or any leaflet relating thereto.

One ticket entitles one person to a specific seat in the Official TT Grandstand specified on the Ticket. 

 Spectators are permitted to leave their seat and return at any time during track activity covered on the relevant day. Ticket and a stamp will be required for re-entry.    

The use of photographic equipment is allowed for private domestic purposes only.  All other recording and any transmission is prohibited including (without limitation) recording of any data, information or results of or relating to the event and any participant.  As a condition of entry to the event you assign (by way of a present assignment of future copyright) the copyright in any photographs or recordings you make at the event to the DFE.

Tickets are issued subject to the rules and terms and conditions of the venue and in particular the list of prohibited items set out in it.

REFUND POLICY: 

PLEASE NOTE:    All refunds to be requested within 7 days of the specified ticket date

Official Grandstand Tickets – Practice Dates

Tickets purchased for 25th – 31st May are only valid for the date displayed on the ticket. Refunds are only available if the entire qualifying session is cancelled. Refund requests can be made via the Official TT Box Office or from the TT Ticket hotline 0844 453 9077. Requests for refunds must be made within 7 days of the date specified on the ticket. Exchanges for another qualifying session is not available. 

Official Grandstand Tickets - Race Dates

Tickets purchased for 1st June – 7th June are only valid for the date displayed on the ticket and the day after in the event of postponement. In the event of a race day being postponed, refunds are only available if the entire schedule has been postponed. In the event of part of the schedule being completed (i.e. 1 of 2 races completed) then no refund is available. Race day tickets will automatically be validated for use on the following day no matter how much of the schedule has been postponed (i.e. tickets for 1st June will be valid for use on 2nd June in the event of postponement).

MOTORSPORT REGULATIONS: WARNING MOTORSPORT CAN BE DANGEROUS

Despite the organisers and promoters taking all reasonable precautions, unavoidable accidents can happen. In respect of this, you and all other patrons are present at your own risk.

Rights to refuse admission are reserved.  You shall not do or permit anything to be done which may be or become a nuisance or annoyance to the DfE its authorised agents, other patrons or members of the public. In the interests of public safety the DFE reserves the right to request you to leave the venue at any time for safety reasons or immediately after the event.

No admission or re-admission is permitted after the end of the event. Neither the DFE or its agents shall be liable for any injury or accident whatsoever to the patron or his guest nor for any loss or damage to, or theft of property however such injury, loss or damage may be caused (whether by the negligence of the DFE or its employees or otherwise), provided always that this exclusion of liability shall not apply in respect of death or personal injury caused by the negligence of the DFE or its agents or for which it is legally responsible. 

The DFE reserve the right to alter or add to the terms and conditions at any time and with immediate effect.

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