Ticketing T&C's

TERMS & CONDITIONS (T&Cs)

OFFICIAL VIP HOSPITALITY EXPERIENCES - refers to the event specified on the ticket

PROPRIETORIAL RIGHTS: This ticket is and remains at all times the property of the Isle of Man Department for Enterprise ( “the DfE”) The ticket holder shall not: (a) use, offer or apply the ticket as a prize or competition or for any other promotional, or commercial purpose without the express permission of the DfE; or (b) sell, resell, donate, transfer or in any way dispose of the ticket to any person/entity via any media (including without limitation on the internet) for the purpose of commercial gain or otherwise

OPENING HOURS: The Suite will open and close in accordance with the times stipulated on the ticket. Ticket holders are permitted to leave the Suite and return at any time before the closing time of the Suite. The ticket holder’s VIP Pass will be required for re-entry

VIP HOSPITALITY SUITE LOCATION: The Suite is located to the south of the Main TT Grandstand adjacent to the competitor return lane. The Suite is defined by the fenced garden area surrounding the Suite and inside the Suite itself. For the avoidance of doubt the expression “Suite” in these terms and conditions includes the hospitality suite location unless otherwise stated 

DRESS CODE: The dress code for the Suite is smart casual. Anyone considered by the DfE or its contractors to be dressed in breach of the dress code will be denied access or removed from the Suite. Team wear is permitted

AGE RESTRICTIONS: Guests attending a Race Day daytime VIP Hospitality event must be aged 16 or over. Guests aged under 18 must be accompanied by an adult. For all other events please see the individual ticket description for any age restrictions

CATERING: Where catering is provided, ticket holders must advise of any special dietary requirements including allergies and our caterers will use reasonable endeavours to meet those requests. The caterer has the sole rights for the provision of food and liquor within the Suite and therefore no items of this nature may be brought into the Suite. Please note that where a complimentary bar is provided, this consists of beer, wine, spirits and soft drinks. Wherever possible, dietary requirements will be met subject to at least 72 hours’ notice being provided to customer services by emailing iomttraces@gov.im

LICENSING: For VIP Hospitality and Platinum VIP Hospitality Ticket Holders, the complimentary bar will open at 11.30am and close at 4.45pm. For all other events, a Pay Bar will be in operation and the. The Licensee will be on the premises at all times and the Licensee has the right to refuse service, without reason.

PETS: No animals, except guide dogs, are admitted to any part of the Suite, including the car park. Anyone arriving with an animal will be turned away

SMOKING: The Suite, including garden area, is a non-smoking area

CONDUCT: Reasonable behaviour is required at all times. The use of abusive or dangerous behaviour or any behaviour likely to cause offence will be considered a breach of the Terms and Conditions and may result in removal from the Suite. No refund or compensation will be payable to the ticket holder in such circumstances

ADVERTISING: You may not affix or display or permit to be affixed or displayed anything whatsoever inside or outside the Suite this includes any sponsorship, promotional or marketing materials.  The ticket holder shall not offer or distribute within or around the Suite any consumer article or commercial product or service or any leaflet relating thereto unless express permission is granted by the DfE

PHOTOGRAPHY: The use of photographic equipment is allowed for private domestic purposes only.  All other recording and transmission is prohibited including (without limitation) recording of any data information or results of or relating to the event and any participant. As a condition of entry to the event you assign (by way of a present assignment of future copyright) the copyright in any photographs or recordings you make at the event to the DfE

TRADING: No trading without consent from the DfE is permitted within the Suite or any official car park

REVISIONS: Whilst every effort will be made to present the packages as described, the DfE reserve the right to alter where necessary the details of the packages whilst maintaining the value of any packages so affected. The DfE reserve the right to withdraw this hospitality offer from sale at any time. The DfE reserves the right to alter or add to the Terms and Conditions at any time and with immediate effect

REFUND POLICY

PLEASE NOTE: All refunds to be requested within 7 days of the specified ticket date

Official Experience Tickets – Race Day VIP Hospitality

Bookings are made for VIP Hospitality on a particular day, irrespective of whether racing is postponed, delayed or cancelled. A full day’s hospitality will be provided on the specified ticket date 

Should the conclusion of races exceed 5pm when the Suite closes, guests will be permitted to watch the duration of the race from the VIP garden however the bar will close at the usual time of 4.45pm, and the Suite will close at 5pm promptly to allow for preparation of any evening entertainment

Tickets cannot be exchanged or refunded after purchase unless the Race Day VIP Hospitality event is cancelled by the DfE

Tickets purchased as part of a package - if you purchased your tickets from one of our Official Travel Partners you will need to contact them directly should you need to arrange a refund, subject to their own Terms and Conditions of purchase

Tickets cannot be exchanged for another event

Official Experience Tickets

Tickets cannot be exchanged or refunded after purchase unless the performance is cancelled or rescheduled or where there is a material change (making the event materially different to the event that the ticket purchaser could reasonably expect) to the event

Tickets purchased as part of a package - if you purchased your tickets from one of our Official Travel Partners you will need to contact them directly should you need to arrange a refund, subject to their own Terms and Conditions of purchase

Tickets cannot be exchanged for another event

OFFICIAL GRANDSTANDS EXPERIENCES - refers to the Official Grandstand specified on the ticket 

The entire ticket, showing the QR Code, is required to gain admission to an Official Grandstand. Printed receipts are not acceptable. The ticket holder must ensure the ticket is kept safe and in a good condition as a duplicate ticket will not be issued if it is lost or stolen and a defaced or illegible ticket may become invalidated. Tickets can be presented via electronic method (mobile phone, tablet etc) or printed hard copy

The ticket holder shall not bring into any Official Grandstand, or use or display at or around any Official Grandstand location, any sponsorship, promotional or marketing materials.  The ticket holder shall not offer or distribute within or around the venue any consumer article or commercial product or service or any leaflet relating thereto

One ticket entitles one person to a specific seat in the Official Grandstand specified on the Ticket

 Spectators are permitted to leave their seat and return at any time during track activity covered on the relevant day. Ticket and a stamp will be required for re-entry 

The use of photographic equipment is allowed for private domestic purposes only.  All other recording and any transmission is prohibited including (without limitation) recording of any data, information or results of or relating to the event and any participant.  As a condition of entry to the event you assign (by way of a present assignment of future copyright) the copyright in any photographs or recordings you make at the event to the DfE 

REFUND POLICY: 

PLEASE NOTE: All refunds to be requested within 7 days of the specified ticket date

Official Grandstand Tickets – Practice Dates

Tickets are purchased and valid for a specific date and not for specific practice sessions. Practices scheduled to take place on a specific date are subject to schedule change in the event of postponement or cancellation e.g. in the event of poor weather

Tickets purchased for practice dates are only valid for the date displayed on the ticket

Refunds are only available if the entire qualifying session is cancelled in which case if you paid online you will be refunded automatically. If you paid using cash you will need to attend the Official Box office at the TT Grandstand to arrange a refund - such requests for refunds must be made within 7 days of the date specified on the ticket

Exchanges are not available

If you booked tickets through a travel partner, you will need to contact them directly to receive a refund subject to their own Terms and Conditions

Official Grandstand Tickets - Race Dates

Tickets are purchased and valid for a specific date and not for specific races. Races scheduled to take place on a specific date are subject to schedule change in the event of postponement or cancellation e.g. in the event of poor weather

Tickets purchased for race days are only valid for the date displayed on the ticket

Where part of a schedule is completed (e.g. one of two scheduled races are completed) then no refund is available 

In the event that all or part of a race day schedule is postponed to the following day or in the event that all or part of a race day schedule is brought forward to an earlier day, an email will be sent to the email address associated with the booking to advise the ticket holder on whether the ticket will be validated to allow access on a different date or if a refund is available. Please note that this information will also be available from the Official Box Office at the TT Grandstand  

Refunds are only available if the entire schedule is cancelled in which case if you paid online you will be refunded automatically. If you paid using cash you will need to attend the Official Box Office at at the TT Grandstand to arrange a refund - such requests for refunds must be made within 7 days of the date specified on the ticket

Exchanges are not available

If you booked tickets through a travel partner, you will need to contact them directly to receive a refund subject to their own Terms and Conditions

MOTORSPORT REGULATIONS: WARNING MOTORSPORT CAN BE DANGEROUS

Despite the organisers and promoters taking all reasonable precautions, unavoidable accidents can happen. In respect of this, you and all other patrons are present at your own risk.

Rights to refuse admission are reserved.  You shall not do or permit anything to be done which may be or become a nuisance or annoyance to the DfE its authorised agents, other patrons or members of the public. In the interests of public safety the DFE reserves the right to request you to leave the venue at any time for safety reasons or immediately after the event.

No admission or re-admission is permitted after the end of the event. Neither the DFE or its agents shall be liable for any injury or accident whatsoever to the patron or his guest nor for any loss or damage to, or theft of property however such injury, loss or damage may be caused (whether by the negligence of the DFE or its employees or otherwise), provided always that this exclusion of liability shall not apply in respect of death or personal injury caused by the negligence of the DFE or its agents or for which it is legally responsible. 

The DFE reserve the right to alter or add to the terms and conditions at any time and with immediate effect.

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